Shipping and Refunds
All domestic orders will be shipped via Australia Post or Courier. All orders are securely packaged in a cardboard box and/or with bubble wrap so no damage is likely to occur. However for additional piece of mind, customers have the option to purchase Shipping Insurance which will cover your parcel for postal damage or parcel loss giving you peace of mind.
If Shipping Insurance is NOT chosen, Frames with Love will not replace, repair or compensate you for any postal damage or postal loss.
Frames with Love offers a Shipping Insurance with all items. This Insurance will cover you in the event your item arrives damaged or if it is lost in transit by Australia Post or Courier. Depending on the damage that has occurred Frames with Love will undertake one of the following options:
1) Resend a brand new item or the part that is damaged.
2) Find a suitable local repairer to fix the damage.
In the event of a parcel loss by Australia Post, Frames with Love reserves the right to lodge a Missing Parcel request with Australia Post. In the event Australia Post does not find your parcel Frames with Love will resend your item free of charge.
Our promise to you is that your frame will be shipped free from any damage. Our quality control measures make sure your item is inspected at the time of assembly AND at the time it is packaged so you can be assured your item will leave our premises in perfect condition.
However, in the unlikely event that your item is damaged during transit AND you have paid for shipping insurance, please email us immediately (strictly within 24 hours of delivery) quoting your name, order number and photos of the damage and packaging. Damage reported after 24 hours will not be replaced or repaired regardless of whether you have paid for shipping insurance. A signature on delivery is required for ALL items sent by Frames with Love. Please make sure you or the person that signs for the item is aware of our strict 24 hour rule and your package is opened and checked for damage within this time frame.
Pick up of Orders from Myaree, Western Australia
If you would like to collect your order from 3/45 McCoy Street Myaree, Western Australia, and avoid a postage fee please select this option at checkout!
Estimated Production and Delivery Times
If you have ordered a framed or canvas item please allow approximately 7-14 days for your item to be produced and shipped. We will notify you when it has been sent. If you have ordered a digital item we will email you with a proof within 3 business days.
Standard Shipping with Australia Post will be delivered in 5 to 6 business days (as per the Australia Post website). Orders placed before postage cut-off dates for special events (ie Mother's/Father's Day, Christmas etc) will be posted at least 7 business days prior to the last business day before the event. Postage times that take longer than this 7 business days are completely out of our control.
If you require your item for a special occasion please contact us BEFORE you place your order and advise us of the date you require your item. We will advise you via return email if we are able to meet your required date.
Refunds are not available on any of our products if you simply change your mind or make a wrong selection. However you may choose between a refund, exchange or credit note where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do.
All orders for personalised wall art designs will receive an artwork proof via email before printing (unless stated otherwise in the product description). It is the customer's responsibility to ensure that the proof is correct in all areas. Please be sure to double-check spelling, grammar, layout and design before approving artwork. If a proof containing errors is approved by the customer, the customer is responsible for payment of any corrections and reprints.